Thompson Playa Del Carmen Beach House, By Hyatt, Playa del Carmen ~ Reviews, Room Choices & Prices 2025

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Key details

About the Resort

Calle 8 Y Playa S/N, Playa Del Carmen, Mx, Playa del Carmen, Mexico

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

King Room Balcony Oceanfront

Max:

2 persons

47 m²

Bed options:

1 King-size bed

Shower

Coffee machine

room details

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King Room Terrace Ocean View

Max:

2 persons

50 m²

Bed options:

1 King-size bed

Ocean view

Shower

Coffee machine

room details

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Suite Ocean View

Max:

3 persons

77 m²

Bed options:

1 King-size bed

Ocean view

Shower

Coffee machine

room details

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Getting around

Explore available ways to reach your dream destination

City Centre

Playa del Carmen600 m

Airports

Aeropuerto de Playa del Carmen (PCM) 1.5 km

Cancun (CUN) 56.6 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Breakfast!

“I had the pleasure of dining at the CGrill restaurant during my stay, and I must say, the breakfast was absolutely good! From the veggie omelette to the fluffy pancakes, every dish was crafted with care and incredibly tasty. The green juice was a refreshing addition as well. It was the perfect way to start my day!” view full review

Modern and Comfortable Rooms

“My room at the Thompson Beach House was a true haven. It was spacious, modern, and spotlessly clean. The comfortable bed and soft sheets made it easy to relax and enjoy my stay. I honestly felt like royalty sleeping in that bed, and the balcony view was the icing on the cake!” view full review

Tranquil Oasis

“I opted for a room away from the main hotel for a quieter experience, and it truly paid off. The serene atmosphere allowed me to unwind fully. With a lovely beach view, I enjoyed tranquil moments by the pool and at the restaurant, where I could take in both the beautiful scenery and the soothing ocean air during breakfast.” view full review

Amazing Cocktails

“The bar service was really good! I had the chance to taste some of the most amazing cocktails prepared by Jonathan, a true mixologist. His passion for crafting drinks shone through, making each sip a good experience. It was a fantastic way to wind down after a day of exploring.” view full review

General

Non-smoking property
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Lift
Currency exchange
Multilingual staff

Sports & Fitness

Fitness centre

Services

Paid airport shuttle
Paid valet parking
Room service
Laundry
Dry cleaning
Tours/Ticket assistance
Wedding services
Newspaper service
Bell staff/Porter

Dining

Paid breakfast
Restaurant
Poolside snack bar

Children

Cots

Facilities for people with disabilities

Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Television in lobby
Spa centre

Room features

Air conditioning
In-room safe
Mini-bar
Sitting area
Terrace
Balcony
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
Cable/ Satellite television
Telephone
CD player
AM/FM alarm clock

Room decor

Curtains

Location

Calle 8 Y Playa S/N, Playa Del Carmen, Mx, Playa del Carmen, Mexico

Map view

Calle 8 Y Playa S/N, Playa Del Carmen, Mx, Playa del Carmen, Mexico

City landmarks

Av. Benito Juárez

Los Fundadores Park

630 m

Mall

Quinta Alegria Shopping Mall

650 m

Museum

3D Museum of Wonders

650 m

Church

Nuestra Senora del Carmen Catholic Church

650 m

Beach

Playacar

650 m

Gallery

Riviera Art Gallery

650 m

Zona Arqueologica Playa del Carmen

1.2 km

Gallery

La Galeria de Playa Art Gallery

870 m

Avenida entre 24 y 34 calles 5a

Caminarte

870 m

Beach

Mamita's Beach Club

1.6 km

Beach

Kool Beach Club

1.4 km

Avenue With 14 Street 5a Downtown

Corazon de Mexico

1.0 km

Av Benito Juárez 251

Portal Maya

670 m

Nearby

152 Calle Quinta Avenida

Quinta Avenida

210 m

Museum

Museo Frida Kahlo Playa Del Carmen

70 m

Night club

Coco Bongo

430 m

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

100 m

5th Avenue 4th and 6th Streets

Sun Jaguar

240 m

5ta Avenida

Galeria de Arte 5ta Avenida

310 m

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

460 m

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

470 m

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

560 m

Aquarium

Aquarium Beach

650 m

Night club

Club 01

110 m

Night club

Mandala Playa del Carmen

200 m

Beach

INTI Beach

970 m

Casino

Grand Riviera Casino

340 m

Night club

Blue Parrot

230 m

Shopping Area

Plaza Calle Corazon

270 m

Night club

Salon Salsanera

260 m

Restaurants

KEEL Restaurant at The Carmen Hotel

10 m

Calle 8 Nte. No. 876 Centro

La Cazota Grill Restaurant

130 m

Quinta Avenida Between Calle 6 and 8

Deck 5 Pool and Skybar

20 m

Calle 8 Norte 876 The Carmen Hotel Rooftop

C Grill at Playa Del Carmen

10 m

Calle 8 Nte Gonzalo Guerrero

Mi Pueblo

110 m

5ta Avenida y Calle 8 Col. Centro

Conte Flavio Gelaterie Italiane

50 m

Calle 8 Norte Entre 5a Avenida y La Playa 876

CGrill Restaurant

20 m

Calle 8 Nte y Playa S/N

Il Baretto Italian Restaurant

130 m

Avenida 5

Eat Italy

110 m

5TA Avenida Esquina Calle 8

Fusion Beach Bar Cuisine

170 m

Calle 6 Norte On the Beach

Reviews and Ratings

Feedback from previous guests about their experience

84%

liked the resort and would come back again

8.4/10

Great

Rooms

8.0

Location

9.3

Service

7.6

Dining

5.0

Christina

United Kingdom, February 2025

5.0/10

I had a mostly enjoyable stay at Thompson Playa Del Carmen Beach House, highlighted by the beautiful room and helpful staff. However, the dining options were disappointing, especially during the New Year's event. Additionally, I found the noise from 5th Ave a bit disruptive at times. Overall, it was a great location right by the beach. 🌊✨

Rooms

9.0

The junior suite was spacious and beautifully designed, creating a comfortable atmosphere. I enjoyed my partial ocean view, though it was partly blocked by a tree.

Service

7.0

The staff were friendly and accommodating, especially when I needed assistance with my room service, but the overall service felt somewhat lacking in warmth.

Location

9.0

The location was perfect for relaxing, right next to the beach and close to vibrant 5th Ave with plenty of dining and shopping options.

Dining

6.0

I was disappointed with the dining experience, primarily because one night the restaurants were closed due to a hotel event, limiting my options to room service, which had added charges.

Facilities

7.0

The hotel offered great facilities, including room service and helpful concierge services, but I found the limited beach chair availability frustrating.

Amelia

United Kingdom, February 2025

5.0/10

My stay at Thompson Playa Del Carmen Beach House was quite the experience. The location was fantastic, right on the beach and close to the vibrant 5th Avenue. However, the service was lacking, and I felt that for the price I paid, improvements could be made in hospitality and dining options. Despite these drawbacks, I enjoyed my room, especially the unexpected upgrade to a partial sea view.

Rooms

8.0

I stayed in a junior suite that was spacious and beautifully designed. The balcony with a dining table was a highlight, allowing me to enjoy the outdoors. Unfortunately, the view was partially obstructed by a tree.

Service

6.0

While the front desk staff were cordial, I found the overall service to be quite impersonal. It felt like there was no genuine warmth in their greetings or interactions.

Location

9.0

The hotel's location is perfect, just steps from the beach and surrounded by shops and restaurants. It's a great spot to relax and enjoy the local vibe.

Dining

5.0

The breakfast included with my stay was decent but limited. On New Year's Eve, the available dining options were quite restricted, which was disappointing given the hotel's premium rate.

Facilities

6.0

The room service was a necessary option given the restaurant closures during my stay, but it came with delivery fees that felt unwarranted for the circumstances.

Robert

United States, January 2025

7.6/10

I had a mixed experience at the hotel. The rooms were spacious and modern, but I felt the price was a bit steep at $550. The service was exceptional, and taking advantage of the facilities at the nearby Thompson on 5th Ave was a nice touch. However, the dining situation left much to be desired, particularly with the limited breakfast options.

Rooms

7.0

The rooms were very spacious, modern, and comfortable, but I don’t think they justified the $550 price tag.

Service

9.0

The service was exceptional, and I loved the beautiful view we had from our room.

Location

10.0

The hotel's location is impeccable, right off bustling 5th Ave and next to the best shopping outlets.

Dining

5.0

The breakfast was quite basic, featuring only some sliced fruit, an old pastry, and a spoonful of yogurt.

Facilities

8.0

I appreciated the access to the Thompson's facilities, which provided additional options for relaxation.

Hannah

United Kingdom, January 2025

5.6/10

Thompson Playa Del Carmen Beach House has a fantastic beachfront location, and my junior suite was spacious with a lovely partial sea view. However, the service fell short of expectations, especially given the high price. There were service limitations during the New Year’s Eve event, which impacted my dining options, and basic room facilities could use some improvements.

Rooms

8.0

My junior suite was very spacious, featuring a nice balcony with a dining table and a small couch to lounge on. I appreciated the design, which was simple yet sophisticated. The upgrade to a partial sea view was a good surprise.

Service

5.0

The receptionist was cordial, but overall, the service wasn’t warm or welcoming. I expected more staff attentiveness, particularly for the price I paid, and there were limitations during the New Year's Eve event.

Location

9.0

The hotel is in an very nice position right at the beach and close to La 5th Avenue, making it perfect for relaxing while enjoying great shopping and dining nearby.

Dining

5.0

While my booking included an American breakfast, the options were limited and somewhat disappointing. During the New Year's event, dining options were severely restricted, with room service being the only choice.

Facilities

5.0

Certain facilities, like the TV options, were lacking, and I faced issues with the sink not draining properly, which is surprising for a hotel at this price point.

Scott

United States, December 2024

7.2/10

I recently stayed at this hotel and overall had a pleasant experience. The views from my room were exceptional, and the staff was incredibly warm and friendly. However, the price of the room felt a bit steep for what it offered, especially considering my room's location. Trying to enjoy breakfast was a disappointment, and I think it could definitely be improved.

Rooms

6.0

The room I stayed in had an exceptional view, but it wasn't worth the $550 price tag, especially since I would advise against room 901 located on the ground floor. I would recommend asking for a different room.

Service

9.0

The staff was wonderful and very kind, making me feel welcome throughout my stay. I really appreciated their down-to-earth attitude, which added a personal touch to the experience.

Location

9.0

The hotel is ideally situated right off the bustling 5th Ave, making it easy to enjoy the local shopping and amenities. It's a lively area but felt personal enough to unwind when I needed to.

Dining

5.0

The breakfast was a huge disappointment as it was mainly just sugary items and lacked variety. I really expected more from this hotel in terms of dining.

Facilities

8.0

It was great that I could use the facilities at the Thompson on 5th Ave, which added to my overall experience. The amenities available were really beneficial during my stay.

Isaac

United Kingdom, December 2024

5.4/10

I had a mixed experience at Thompson Playa Del Carmen Beach House. The location was super convenient, right by the beach, but the service left a lot to be desired. I found the breakfast options limited and not very satisfying, and I was surprised by random charges at checkout.

Rooms

8.0

The room was spacious and beautifully appointed, with modern decor that felt luxurious. I really enjoyed the view from my room, although I did notice that there could be some noise from the street at night.

Service

5.0

While the staff was mostly cordial, I didn't find them particularly warm or welcoming. I encountered some issues with getting lunch during a day trip and had to deal with extra charges that I wasn't expecting, which was frustrating.

Location

9.0

The hotel is perfectly located right off the busy 5th Ave, making it super easy to hit the beach and check out local shops. It's a cool spot to chill and enjoy what Playa Del Carmen has to offer.

Dining

5.0

The breakfast was a letdown; it felt pretty basic with limited options. I expected more for the price, especially since I had breakfast included. The room service was also a bit disappointing with extra charges added.

Facilities

6.0

The hotel had the essentials like room service, but I felt the food options should be better. Plus, it was annoying that they set extra charges for basics like delivery and tips during events.

Emerson

United Kingdom, November 2024

7.0/10

I had a pleasant stay at Thompson Playa Del Carmen Beach House, By Hyatt, though there were a few hiccups. The location was fantastic, right by the beach and central shopping areas. however, some noise from 5th Avenue interfered with my relaxation. The staff were incredibly warm and always willing to assist. but the dining options left a bit to be desired, especially at breakfast.

Rooms

8.0

The Junior Suite I stayed in was spacious, clean, and beautifully decorated. but my partial ocean view was blocked by a tree, which was disappointing. Overall, the room was very comfortable and made for a relaxing stay.

Service

9.0

The service was a highlight of my visit. the staff were friendly, quick to assist, and they even allowed me to cancel my last night with no penalty due to a health issue. Their kindness saved me a lot of stress.

Location

9.0

The hotel's location was perfect. right off the bustling 5th Ave, surrounded by shops and great dining options while still being right on the beach. I loved being in the heart of everything.

Dining

6.0

Breakfast was the least impressive part of my stay. mostly continental with just some fruit and pastries. I expected more variety and options for a hotel of this caliber.

Facilities

7.0

The hotel offered a lot of helpful facilities like room service and tours. which made planning my day trips really easy. However, the dining options could improve to match the high level of service.

Ralph

United States, September 2024

8.2/10

This hotel has some fantastic features like a great beach access and beautiful modern rooms. I found the service to be warm and welcoming, which really enhanced my stay. However, the dining experience left something to be desired, and some amenities could use improvement. Overall, I enjoyed my time, although there were definitely areas for growth.

Rooms

9.0

The rooms were spectacular, featuring great decor and a luxurious feel, while being exceptionally clean and modern.

Service

9.0

The service was incredibly warm and attentive, making me feel right at home.

Location

10.0

The location was perfect, right at the beach and near top shopping outlets, which made my stay even more enjoyable.

Dining

5.0

Unfortunately, the dining experience did not meet my expectations. Breakfast options were quite limited and did not offer anything substantial.

Facilities

7.0

The facilities were well-maintained, but there was room for enhancement to match the level of luxury promised.

Frank

United States, September 2024

8.0/10

I had a lovely time at the hotel, mainly due to the gorgeous views from my room and the spacious, modern décor. The staff was incredibly kind and helpful, making my stay feel special. However, I was a bit let down by the dining options, as the breakfast was quite basic. Overall, it’s a great place if you’re looking for comfort and a nice atmosphere, but the food could use some improvement.

Rooms

9.0

The rooms were spacious, modern, and offered a spectacular view, beautifully decorated and spotlessly clean.

Service

9.0

The service was exceptional, with staff being very kind and attentive throughout my stay.

Location

10.0

The location was perfect, right off the busy 5th Avenue and close to top shopping spots.

Dining

5.0

I found the dining experience lacking; the breakfast felt more like a continental effort with very limited options.